Privacy Policy

Last updated: October 19, 2025

1. Information We Collect

Personal Information

When you create an account with GridRelay, we collect:

  • Email address (required for account creation and communication)
  • Name (for personalized service)

Usage Data

We automatically collect information about your use of our API service. This includes system logs which we keep for debugging and error finding purposes only. We do not perform any further tracking of your activity.

  • API requests and response data
  • Request timestamps and frequency
  • IP addresses and user agent information
  • Error logs and system performance metrics

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our API service
  • Monitor API usage and enforce rate limits
  • Improve our service quality and reliability
  • Send important service updates and notifications
  • Provide customer support
  • Detect and prevent fraud or abuse

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our service. Our service is hosted on a personal server and delivered via Cloudflare. Cloudflare may collect data as per their privacy policy.
  • Legal Requirements: We may disclose information when required by law or to protect our rights and safety
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request access to your personal information
  • Correction: You can request correction of inaccurate information
  • Deletion: You can request deletion of your personal information

7. Cookies and Tracking

We do not use cookies for tracking purposes. We only use cookies that are essential for the operation of our service, such as for authentication.

8. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

9. Children's Privacy

Our service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at hello@gridrelay.io.

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